Get in Touch We're Here to Help
Whether you need help choosing your first instrument, have a question about an order, or simply want to talk Turkish music — Kemal, Leyla, and the team are here for you.
Email Us
For orders, questions & general enquiries
hello@turkishinstruments.comCall Us
Speak directly with our instrument team
+1 (212) 555-0174Quick questions, fastest response
Message us on WhatsAppResponse Time
We aim to reply within one business day
Mon–Fri, 9am–6pm ESTSend Us a Message
Tell us a little about what you're looking for and we'll get back to you with our honest recommendation. No upselling — just good advice.
Message Received — Teşekkürler!
Thank you for reaching out. Kemal or Leyla will personally review your message and get back to you within one business day. In the meantime, you might find an answer in our 100-question FAQ Hub.
128 Atlantic Avenue, Suite 4B
Brooklyn, NY 11201
United States
Common Questions
Answered Instantly
Our 100-question FAQ Hub covers everything from choosing your first instrument to care, tuning, shipping, and playing technique. Your answer might already be there.
Visit the FAQ Hub →Most orders reach Europe in 5–8 business days and North America in 3–5 days. We ship via insured tracked courier. You'll receive a tracking number as soon as your order leaves Brooklyn.
Yes — we offer a 30-day return policy on all instruments in original condition. If your instrument arrives damaged, we cover all return shipping costs and replace it immediately.
Absolutely — this is one of our favourite conversations. Use the contact form above and tell us a little about your musical background. Kemal or Leyla will personally respond with a recommendation tailored to you.
We prepare all customs documentation from our Brooklyn office. Import duties vary by country and are the buyer's responsibility, but we provide full documentation to make the process as smooth as possible.
Yes — we work with music schools, cultural centres, and retailers worldwide. Select "Wholesale & bulk orders" in the form above and we'll be in touch with pricing and minimum order details.
New York to Anatolia
Our headquarters is in Brooklyn, New York. Our luthier partners remain in their workshops across Turkey — where the tradition belongs.
128 Atlantic Avenue, Suite 4B, Brooklyn, NY 11201. Our home base — where all orders are received, inspected, acoustically tested, and shipped from.
Primary workshop network in the Grand Bazaar district. Home to our oud, bağlama, and kanun makers. Kemal visits 3–4 times per year.
The spiritual heartland of Turkey. Our long-neck saz and ney makers are based here, preserving Sufi and Anatolian folk traditions.
Leyla's family city. Southeastern Turkey's rich instrument-making tradition — percussion specialists and regional string instruments unique to this area.
The Black Sea coast — home to our kemençe and kabak kemane makers. This distinctive bowed string tradition is found nowhere else on earth.
From Brooklyn to Berlin, Tokyo to São Paulo — tracked, insured, and customs-documented. Every musician deserves a real Turkish instrument.